Wednesday, September 14, 2011

ChargePoint Gets Back To Me

Funny, I was just thinking as I got home tonight that I wanted to check with ChargePoint to see if they had updated my ticket on the GFCI trip. (Which hasn't happened since the last time when I reported it.) Then I checked my email tonight and there was a message from them!

Hello Joe,

This email is a response to the ticket that you opened on Zendesk( # xxxx ) to notify us about the GFCI fault triggers that you get on your charging station. We need to RMA this station to replace the current station with the one having volt enhancement. Please confirm the shipping address so that we can ship you the station. Soon after the shipping address is confirmed by you, you will get a notification from us confirming the RMA and SPX will be notified  at the same time. SPX will then set an appointment with you to install the new station sent. The shipping address that we have in our database is :

0000 Xxxxx Xxx North Hollywood California 00000.

You can refer to the ticket opened by you by clicking on the following link

<URL removed>

Xxxxx Xxxxx
Coulomb Technologies | Network Operations Engineer
V: 000.000.0000
"Fueling The Electric Transportation Industry"

Well! So the charging station can't be serviced over their wireless network with a software patch or something, apparently.  So I've sent my confirmation back to them and now I should hear from SPX soon.

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