Regarding ticket IDXXXX , this confirms Coulomb Technologies has determined that your home charging station is under warranty and requires replacement to provide you with the unit having volt enhancement so that it does not get frequent GFCI trips. Within two business days of this notice, we will be shipping an advanced replacement CT500 unit for delivery to your home at the address provided below.
<Me>0000 Xxxxx Xxx North Hollywood California 00000Daytime Phone: 0000000000Cell Phone: 0000000000<my>@<emailaccount>
I am also sending a copy of this ticket to the SPX EV Support team in order to coordinate replacement by a qualified electrician in a timely manner. The SPX support group may be contacted at firstname.lastname@example.org or at 877-805-3873 'press option 1'.
Please ensure the original station is packaged and returned to Coulomb Technologies as soon as possible after the electrician installs the replacement unit. Package the defective unit in the original packing material that was used to ship the replacement to you and locate the prepaid FedEx return label in the plastic pocket on the outside of the box. Please contact Fed Ex for pickup at your home.
You may register on our help desk (Zendesk) and view status updates on ticket XXXX by clicking on the url below.
We appreciate you as our customer and apologize for the inconvenience to you. If you have any questions, do not hesitate to contact me directly.
Thanks,Xxxxx XxxxxCoulomb Technologies | Network Operations EngineerV: 000.000.0000"Fueling The Electric Transportation Industry"
Thursday, September 15, 2011
Home Charging Station To Be Replaced
And here is the latest from ChargePoint/Coulomb: