Thursday, January 5, 2012

Important Letter from GM’s Mark Reuss

Got this via email as well as FedEx today:

January 5, 2012

Dear Volt Owner,

A little over a month ago we brought to your attention efforts by GM and NHTSA (National Highway Traffic Safety Administration) to better understand the cause of a post-crash electrical fire that occurred after NHTSA crash tested a Chevrolet Volt.  I am writing to inform you of our solution to this issue.

We remain firm in our belief that the Volt is a safe car- before, during and immediately after a crash.  Although there have been no real world customer incidents, we’re taking precautionary steps to ensure your peace of mind.  The focus of this investigation has been on what happens days or weeks after a severe side pole impact test, followed by a roll over.  We are enhancing the vehicle structure and battery coolant system to improve battery protection after a severe crash.  We will notify you in February to schedule service to make these modifications.

We’re sure you will have questions.  We will be hosting a web chat on Friday, January 6, 2012, at Noon EST that will specifically address details.   Please join us at  If you aren’t able to join us for the web chat, you can read it later at the link above.

If you have any additional questions, please contact your Volt advisor.  The contact information is 877-4-VOLT-INFO (877-486-5846) or

Our mission is to provide our customers with the best vehicles on the road.  Among the many benefits and attributes we strive to provide our customers, safety is the most important.  It’s the ultimate piece of standard equipment we can offer.

We are tremendously proud of our owners’ overwhelmingly positive response to the Volt.  There is no greater compliment to our team than to have you, our owners, rate Volt the highest of all makes and models on Consumer Reports Annual Satisfaction Survey.

Finally, I want to sincerely thank you for standing by us during this experience.  It’s been very gratifying to read the supporting comments you posted on Volt’s Facebook page and other forums.

Please have a happy and safe new year.

Kind Regards,

Mark Reuss - Volt Owner (#1457) and the GM Team

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