Wednesday, March 28, 2012
I got a call from Colin at Enterprise Burbank today and I was pleasantly surprised to hear that the concerns I had after my last rental experience during my Volt's service were being looked at and changes were planned. He said they had added a new person for the wash rack (hmmm... added or replaced?) and were planning to work on ensuring that cars had a 1/2 tank of gas when handed over to the customer. I told Colin that I had discussed the issue with my service adviser at Community Chevrolet and that he said many of his customers have complained to him. But I also told Colin I appreciate his reaching out to me and I would give him another try. All in all, a very nice gesture.